Delivery
We ship across Lithuania — to Omniva parcel lockers or by courier to your door.
Delivery methods and prices
| Method | Where | Orders up to €30 | From €30 | From €150 |
|---|---|---|---|---|
| Omniva parcel locker | Across Lithuania | 7,99 € | 2,99 € | Free |
| Courier | To your door across Lithuania | 13,99 € | 8,99 € | Free |
| Express courier delivery | To your door, 1–3 business days | 20 €* | 20 €* | 20 €* |
Prices include VAT. *For large or heavy express parcels — €60. Threshold amounts are calculated from the product total incl. VAT (excluding delivery). Your cart will show how much is left until cheaper or free delivery.
Express delivery: we order products via a separate express supplier delivery and send them to you by courier straight away — usually within 1–3 business days of payment. The delivery price is shown in the cart before payment. There is no minimum order amount, but orders up to €30 are subject to a higher delivery price (see table). We ship products only within Lithuania; for shipping to other countries, please contact us.
Timelines
Most products are delivered within 3–5 business days of payment. The expected timeline is shown for each product. If a product is marked "Ordered", we will confirm the timeline by email.
We process paid orders on business days. Products we do not hold in our own warehouse are ordered from reliable suppliers' warehouses in Europe, arrive at our warehouse in Vilnius district, where we check, pack and dispatch them. We send an order once we have all the items in it.
Order status
We inform you about each stage by email, and you can see the status in your account:
- Paid — we have received your order and start processing it.
- Ordered from supplier — products are on their way to our warehouse.
- Received in warehouse — products are checked and being packed.
- Shipped — parcel handed over to the carrier; you will receive a tracking number by email.
If the timeline changes
If the supplier is delayed or the products are temporarily out of stock, we will inform you immediately and state a new date. If the delay is longer than 7 days, you can choose to wait or cancel the delayed product and get your money back for it.
Receiving your parcel
When collecting your parcel, check the packaging. If it is damaged, note this on the carrier's documents or take a photo, and contact us by email within 3 business days at the latest parduotuve@inteq.lt.
In a parcel locker, the parcel is held for the period set by the carrier. Uncollected parcels are returned to us; the buyer may have to pay the costs of re-sending.